Return and Refund Policy
At Sister Kode, we want you to absolutely love your purchases and truly feel amazing in them! That's why we offer a 14-day return policy for a change of mind, giving you 14 days after receiving your item to request a return if it's not quite right.
Eligibility for a Smooth Return
To be eligible for a return, your item needs to be in its original, beautiful condition: unworn or unused, with all tags attached, and in its original packaging. Please also have your receipt or proof of purchase handy.
How to Start a Return
Ready to start a return? Simply reach out to us at hello@sisterkode.com.au, and we'll happily guide you through the process.
Just a friendly note: customers are responsible for the cost of return shipping for change-of-mind returns. Please connect with us first before sending anything back, as items returned without prior authorization cannot be accepted.
Once your return is approved, please send your package to:
96 Chapman St, Swan Hill, Vic, 3585
We're always here to help with any return questions at hello@sisterkode.com.au.
Store Credit & Exchanges
Once we receive and lovingly inspect your return, we will issue you a store credit via an online gift card. This allows you to easily choose a different size, style, or alternative item whenever you are ready! The quickest way to get your replacement item is to use your store credit to place a new order online or bring it in-store.
A Few Exceptions / Non-Returnable Items
While we want you to love everything, some items are not eligible for return due to hygiene, safety, or customisation reasons. This includes:
- Intimates & Support Wear (such as underwear, breastfeeding items, period products, and pregnancy/postnatal support wear)
- Food or drink items
- Custom products (like special orders)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases (for safety reasons)
Please don't hesitate to get in touch if you have any questions or concerns about a specific item before purchasing. Please note, unfortunately, sale items and gift cards are final sale and cannot be returned.
Damages and Issues (We're Here to Help!)
Oh dear, we're so sorry if something isn't perfect! Please take a moment to inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at hello@sisterkode.com.au so we can swiftly evaluate the issue and make it right for you. For genuine manufacturing faults, we will provide a pre-paid return label and process a full refund or replacement.
Your Consumer Rights (Australian Consumer Law)
Our returns policy operates in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This means that while our 14-day policy covers 'change of mind' returns (eligible for store credit), the ACL covers issues where the product is genuinely faulty or doesn't meet consumer guarantees. For more information on your rights as a consumer, please visit the ACCC website.