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Privacy Policy

Last updated: July 7, 2025
Welcome to Sister Kode! We truly value your trust and your privacy, which is why we want to be completely clear about how we handle your personal information. This Privacy Policy describes how Sister Kode (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www sisterkode.com.au or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please take a moment to read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for operational, legal, or regulatory reasons. We will always post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable Australian law.
How We Collect and Use Your Personal Information
To provide you with our wonderful Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us and our Site.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services helps us provide you with the best Sister Kode experience. This may include:
 * Basic contact details: Your name, address, phone number, email.
 * Order information: Your name, billing address, shipping address, payment confirmation, email address, phone number.
 * Shopping information: The items you view, put in your cart, or add to your wish list.
 * Customer support information: The information you choose to include in communications with us, for example, when sending a message through the Services.
 * In-store fitting information: Such as your bra size, collected during in-person fittings to help us provide tailored recommendations and service.
Please note: Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
Like many websites, we use Cookies and similar technologies ("Cookies") on our Site to enhance your shopping experience and help us understand how our site is being used ("Usage Data"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.
For specific information about the Cookies that we use related to powering our store with Shopify, please see their legal page: https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (which is in our legitimate interests to administer, improve, and optimize the Services). We may also permit carefully selected third parties and service providers to use Cookies on our Site to enhance your experience.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
Information We Obtain from Third Parties
Finally, we may obtain information about you from trusted third parties who help us provide our Services. These may include vendors and service providers who collect information on our behalf, such as:
 * Companies who support our Site and Services, like Shopify.
 * Our secure payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, all to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated with the utmost care and in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and encourage you to review any third party's policies or practices. For more information, please see the section below, Third Party Websites and Links.
How We Use Your Personal Information
At Sister Kode, we use your personal information to provide you with the best possible Services and to build our relationship with you. This includes:
 * Providing Products and Services: To perform our contract with you, including to process your payments, fulfill your orders, to send notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
 * Marketing and Advertising: For marketing and promotional purposes, such as to send you delightful marketing, advertising and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services that we think you'll love. This may include using your personal information to better tailor the Services and advertising on our Site.
 * Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, helping to keep your shopping experience safe and secure. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
 * Communicating with you: To provide you with exceptional customer support and continuously improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our wonderful business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to trusted third parties for legitimate purposes, always subject to this Privacy Policy. Such circumstances may include:
 * With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
 * With business partners, including Shopify, to help us provide our Services to you.
 * When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
 * With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
 * In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information:
 * Identifiers: such as basic contact details and certain order and account information.
 * Commercial information: such as order information, shopping information, and customer support information.
 * Internet or other similar network activity: such as Usage Data.
 * Sensitive Information: Bra size (collected during in-store fittings for tailored service).
To the following categories of Recipients:
 * Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
 * Business partners (like Shopify).
 * Affiliates.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
Our Services may enable you to post product reviews and other wonderful user-generated content. If you choose to submit user-generated content to any public area of the Services, please be aware that this content will be public and accessible by anyone.
We want you to feel empowered by your choices, but please understand that we do not control who will have access to the information that you choose to make available to others. We cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions, as we do not guarantee and are not responsible for the privacy or security of such sites. This includes the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
While we strive for excellence, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate highly sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
 * Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
 * Right to Delete: You may have a right to request that we delete personal information we maintain about you.
 * Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
 * Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
 * Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: As we collect limited sensitive personal information (like bra size for fittings), you may have a right to direct us to limit our use and/or disclosure of this sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by you.
 * Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
 * Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
 * Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
 * Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have any complaints or concerns about how we process your personal information, please contact us using the contact details provided below. We're committed to resolving any issues you may have. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority (in Australia, this would be the Office of the Australian Information Commissioner).
International Users
Please note that while our Services are primarily aimed at customers within Australia, your personal information may be transferred, stored, and processed outside of Australia, including in the United States, due to our use of global service providers like Shopify. Your personal information may also be processed by staff and third-party service providers and partners in these other countries. We ensure that any such transfers comply with applicable Australian privacy laws, and we rely on appropriate safeguards to protect your personal information, such as standard contractual clauses or equivalent arrangements where required.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@sisterkode.com.au or contact us at:
Sister Kode
92 Chapman St, Swan Hill VIC 3585, Australia